Shipping & Returns

Wholesale Shipping & Returns

Wholesale Shipping

cbdMD ships wholesale orders through FedEx, anywhere in the United States. Please allow one business day for your order to process, if it is placed before 11 AM Pacific Time (2 PM Eastern Time) Monday – Friday. Any wholesale orders placed after 2 PM EST will begin processing the next business day. Transit times exclude Saturday and Sundays and federal holidays. Payment, receipt, and tracking information is provided via email after orders are completed.

What shipping methods does cbdMD offer for wholesale?

cbdMD uses FedEx 2-Day shipping and FedEx Ground for all domestic wholesale orders. Shipping charges are determined by the total weight of your order and your shipping location.

Is cbdMD able to ship wholesale orders to all 50 states?

cbdMD can ship wholesale orders to any street address in all 50 states, including Alaska and Hawaii. However, we cannot ship wholesale orders to P.O. boxes.

Can cbdMD ship wholesale orders outside of the United States?

cbdMD can ship wholesale orders internationally outside of the United States – this includes non-continental U.S. territories such as American Samoa, U.S. Virgin Islands, Northern Mariana Islands, Guam, and Puerto Rico.

Can cbdMD ship wholesale orders to military bases?

cbdMD does not ship to military bases.

Can I change my shipping address?

Please contact our customer service at 1-800-973-3984 to confirm if your order is still processing or has been shipped. If it’s already shipped, we recommend using FedEx Delivery Manager to change the shipping address and re-route your order.

How can I track my wholesale order?

The confirmation email for your wholesale order will include a serial order number; you can use this number to track your order through FedEx Tracking.

Can my wholesale order be shipped through the weekend?

FedEx will only deliver on business days and Saturdays; they do not offer shipping services on Sundays or holidays.

How soon can cbdMD ship my wholesale order?

Please allow one business day for us to process wholesale orders placed Monday-Friday before 2 PM EST. Orders placed after 2 PM EST will be processed on the following business day.

What if I don’t receive my cbdMD wholesale order?

Please check around your property outside first to see if the package was placed beyond the entrance. If you still have not received your wholesale order, you can reach our customer service at 1-800-973-3984 to start a FedEx trace.

WHOLESALE RETURNS

At cbdMD, we believe that consumer satisfaction is of the utmost importance. Please check your order carefully for damages that may have occurred during shipping. All purchases are covered by a 30-day money-back guarantee. All refunds/exchanges are subject to review and are provided at the discretion of cbdMD.

How much time will I have to make a return claim?

If your claim is due to product damage from shipping or you’re unsatisfied with your wholesale order, a return claim can be made within 30 days of placing your wholesale order. Be ready to speak with your cbdMD sales representative and provide specific details and photos of product damage to support your claim.

How do I return my wholesale order back to cbdMD?

Returns for cbdMD wholesale orders are handled on a case-by-case basis. Please speak with our customer service representatives to see if you’re eligible to receive a return label to send your order back through a FedEx shipping location.

Can I request a refund?

cbdMD offers wholesalers a 30-day money-back guarantee from the initial order date; you can receive a full purchase refund within that time limit.

Where can I take my wholesale order to be returned?

If you’ve received a return label from us, you can take your wholesale order to your nearest FedEx shipping location.

How long does it take to receive a refund?

Based on your banking institution, it may take three to five business days for you to receive a refund once we have processed it.

How is my refund issued back?

Your refund is sent back via your original form of payment.

Can I speak directly to someone at cbdMD about wholesale returns and refunds?

You must speak directly with your cbdMD sales representative for questions or concerns about returns and refunds, or you can email us at [email protected].