Shipping & Returns

Wholesale Shipping & Returns

Wholesale Shipping

cbdMD offers wholesale shipping anywhere in the United States, with costs calculated by weight and location. Shipping times may vary due to recipient location, but usually range from two to seven business days after processing.

What shipping methods does cbdMD offer for wholesale orders?

cbdMD uses FedEx shipping for all wholesale orders with shipping methods ranging from ground service to two-day shipping and express shipping. The shipping costs depend on the weight of the order and the recipient's location.

Is cbdMD able to ship wholesale orders to all 50 states?

cbdMD can ship wholesale orders to any street address in all 50 states, including Alaska and Hawaii. We cannot ship to places such as Puerto Rico, Guam, American Samoa, or any United States territories outside of the continental area. We also cannot ship wholesale orders to P.O. boxes; we can send your wholesale order to the nearest FedEx Pick-Up location.

Can cbdMD ship wholesale orders outside of the United States?

Currently, cbdMD does not ship outside of the United States.

Can cbdMD ship wholesale orders to military bases?

cbdMD does not ship to military bases.

Can I change my shipping address?

Please contact our customer service at 1-800-910-1925 to confirm if your order is still processing or has been shipped. If it’s already shipped, we recommend using FedEx Delivery Manager to change the shipping address and re-route your order.

How can I track my wholesale order?

The confirmation email for your wholesale order will include a serial order number; you can use this number to track your order through FedEx Tracking.

Can my wholesale order be shipped through the weekend?

FedEx will only deliver on business days and Saturdays; they do not offer shipping services on Sundays or holidays.

How soon can cbdMD ship my wholesale order?

Because of the size of your wholesale order, and the increase in frequency of other orders, please allow cbdMD two to five business days to process and review your wholesale order after it’s been submitted.

What if I don’t receive my wholesale order from cbdMD?

If you have not received your wholesale order by the estimated delivery date, you can reach our customer service at 1-800-910-1925 to start a FedEx trace.

WHOLESALE RETURNS

At cbdMD, we believe that consumer satisfaction is of the utmost importance. Please check your order carefully for damages that may have occurred during shipping. All purchases are covered by a 30-day money-back guarantee. All refunds/exchanges are subject to review and are provided at the discretion of cbdMD.

How much time will I have to make a return claim?

If your claim is due to product damage from shipping, a return claim can be made within three days of receiving your wholesale order. Be ready to provide specific details and photos of product damage to support your claim. You have up to 30 days to make a return claim if you’re unsatisfied with your wholesale order.

How do I return my wholesale order back to cbdMD?

Returns for cbdMD wholesale orders are handled on a case-by-case basis. Please speak with our customer service representatives to see if you’re eligible to receive a return label to send your order back through a FedEx shipping location.

Can I request a refund?

cbdMD offers wholesalers a 30-day money-back guarantee from the initial order date; you can receive a full purchase refund within that time limit.

Where can I take my wholesale order to be returned?

If you’ve received a return label from us, you can take your wholesale order to your nearest FedEx shipping location.

How long does it take to receive a refund?

Based on your banking institution, it may take three to five business days for you to receive a refund once we have processed it.

How is my refund issued back?

Your refund is sent back via your original form of payment.

Can I speak directly to someone at cbdMD about wholesale returns and refunds?

You can speak with our customer service team directly at 1-800-910-1925 for questions or concerns about returns and refunds, or you can email us at [email protected].